Item Pricing Different on StoreFront VS Backend Admin.

Store Feedback
1

Item Pricing Different on StoreFront VS Backend Admin. Prices are hugely different. Was fine yesterday but today nothing seems to be as it was. Cant seem to figure it out

2

When I navigate to the themes section and go to customize, all the pricing information seems accurate. In the product section, the pricing is also accurate. But on the actual webpage, it’s not accurate. How can it be accurate on all pages but incorrect on the web page?

3

Do you have an example link you can share to a product that’s wrong?
Ideally telling us what the price is in the admin so we can compare it to what we see in the link.

One example where I see this happening is when a third party merchandising tool is used. So instead of a collection (for example) being rendered by Shopify, it instead comes from somewhere else. If that tool is out of sync it might come back with incorrect info.

Another example can be if the front end code has logic errors or flaws. It might be trying to do some currency conversion incorrectly. If you have an app that does that - it could be the cause.

Worth checking things with a fresh unpublished theme to see if the issue happens there. If it doesn’t, it’s a good clue it’s app related, or theme code related.

4

Hi @HBPA

I noticed your concern about item pricing being different between your storefront and the backend admin, and I totally get how frustrating that can be, especially when everything was fine just a day ago. Let’s break this down and figure out what’s going on.

Possible Causes & Solutions:1. Currency Formatting & Display Settings

  • Sometimes, Shopify’s currency settings can cause discrepancies. Check Settings > Markets > Currencies to ensure your storefront is using the same currency as your admin.
  • Also, go to Settings > Store Details > Currency Formatting and verify how prices are being displayed. If the format is incorrect, adjust it and save the changes.

  1. Automatic Currency Conversion

    • If you have international pricing enabled or use an app for currency conversion, your storefront might be showing converted prices while your backend shows the base price.
    • Go to Settings > Markets and check the pricing rules under each market. You might have different markup rules applied.

  2. Taxes Included or Excluded

    • Shopify allows you to include or exclude taxes in product pricing. If your admin prices include taxes but your storefront excludes them (or vice versa), this could be the issue.
    • Check Settings > Taxes and Duties, and ensure “Include taxes in product prices” is consistent with how you want prices displayed.

  3. Discounts or Automatic Price Adjustments

    • Some apps or scripts might be applying automatic discounts or price changes at checkout.
    • Disable any third-party pricing or discounting apps temporarily and see if the issue persists.

  4. Draft Orders vs. Live Store Pricing

    • If you are comparing prices in a draft order from the admin panel, Shopify doesn’t apply discounts, automatic pricing rules, or tax settings the same way as in the storefront.

Quick Fixes to Try:- Clear your browser cache and try accessing your store in Incognito Mode to rule out caching issues.

  • Check for recent app installations or theme updates that might have modified your pricing logic.
  • If your store is using a custom theme, check Online Store > Themes > Edit Code, and review product.liquid for any hardcoded pricing changes.

If none of these fixes solve the issue, it might be a temporary Shopify bug. In that case, try contacting Shopify Support or checking Shopify Status Page to see if there’s a platform-wide issue.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.