Navigation Menu Not Working On both Mobile & Desktop

Technical Q&A
1

I’m currently having the following problem:

When I try to use my website on a smartphone. The navigation drawer (hamburger) of the menu doesn’t work.

You can see it live here: https://householdpoint.pk/

I’ve tried copying other solutions from other people, but nothing has worked so far.

Theme I am using is Dawn latest Version

Thanks in advance

2

Hi, @kamm0 .

Thank you for reaching out! I am sorry you are having difficulties with the mobile version of your store.

I tried on my end and am experiencing the same issue. I will need to gather a bit more information before I can dive into this for you. What theme are you using? Is it a Shopify theme?

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

3

Hello Emily

I am using Dawn Theme Version 10.0.0 of shopify.

This problem is happening on both Mobile & Desktop

I am selling Household & Kitchen gadgets.

Householdpoint.pk is my website link

4

Hi, @kamm0 .

Thank you for reaching out and providing that information.

I recommend contacting our Support Team, who can put you in touch with our themes team. They will be the best team to talk to about this and get your navigation back up and running correctly.

Please let me know if you have any further questions!

Take care,

5

Oh no, I was actually looking for solution regarding this. maybe some kind of script which can be added to file which can resolve the issue

6

Hi, @kamm0 .

Thank you for your reply!

I completely understand why that would be the best solution for you. Coding changes are outside of our scope of support, so the best thing to do would be to connect with our Themes Team as they can look into your theme code and help get your navigation back working.

Please let me know if you have any further questions!

Take care,