Shopify had charge me 3 times in the last few days
the $39.00 how do I report or fix this?
Hey @NezEmporium
For billing issues like this you need to go directly to Shopify Support since only they can access your account and review the charges.
Go to https://help.shopify.com/en and start a chat or submit a ticket. Make sure to have your store URL and the dates of the charges ready
Did you accidentally sign up for multiple stores? It’s actually quite easy to do.
Hi @NezEmporium,
Since $39 is the exact cost of the Basic Shopify plan, this almost always happens for one of two reasons. Either you accidentally created multiple trial stores under your email that you forgot to close, or your bank is showing temporary “authorization holds” that will disappear in a few days.
To get this fixed you should go to the Shopify Help Center, log in, and open a live chat with support. Give the support agent those exact invoice numbers. They will be able to track down where the extra charges came from, shut down any accidental duplicate stores, and process a refund for you.
Good luck and hope this helps,
Hi @NezEmporium . Hope you are having a wonderful day!
Getting charged twice is really annoying, the first thing you do is to check your billing history .
After that you should contact Shopify Billing Support at help.shopify.com/questions.
Make sure to discuss your ticket details & dates you were charged & how much charged.
I hope it gets sorted out today!
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Hi @NezEmporium I’m so sorry that you’ve experienced this.
First, go to your Shopify admin at Settings > Billing to view each charge and determine if they are separate invoices or duplicated plan renewals. Also, check if more than one store was made under your email as you will be billed separately for each live store. Also some banks show pending authorizations that look like multiple charges before they combine into one. Check your emails for each $39 invoice receipt to see if you can tie any of these to a billing cycle or app subscription.
I did find 1 account and I deleted it!
Still looking for the other one
Jennifer Nez
Nez Emporium
Nez.Shop@usa.com