Password Reset Email Not Received

[system]

I’m trying to reset my password with no success.

I’ve try multiple times and i never receive any email. The email is not in SPAM box.

I’m using godaddy.com as an email provider, and their support said they there is nothing wrong with my email or domain. Their reply was: "There might be issue from shopify server end and they we’re unable to send it."

I do receive emails from Shopify support, but i don’t receive password recovery email.

[Iris]

Hi @Anonymous ,

Thanks for reaching out about this.

You should receive a password reset email to the email address associated with your account. Did you confirm you’re checking the correct email inbox?

If so, it is best to reach out to our live Support team through this link. I would love to help right here, however, we cannot look into account specifics via the Community for privacy and security reasons.

Since you can’t log in to the account, select the Continue without logging in option and then choose the topic you’d like to discuss with the Support Advisor. In your case, click on Account.

Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

Let me know if this works for you.

[system]

Hi Iris, how are you?

I’m checking the right email of course! It is not on spam box!

Everything you describe on your reply i’ve already did before writing this discussion.

Shopify support reply this: "we noticed that the email has bounce suppression and they already fixed it."

I don’t know where else i can do!

My email is me@dinomarkio.me.