I’ve integrated my FB pixel through Shopify and haven’t done any manual edits. I use ‘maximum’ for customer data sharing options, which I know uses the conversion API. However, I don’t know why it still runs into a deduplication error (I’ve also noticed this during my campaigns). To fix it, FB recommends:
“Add an event_id parameter to all Purchase events that you’re sending from both your pixel and the Conversions API. To add an event_id parameter to the events you’re sending through the Conversions API, you can use the Payload Helper tool on the Facebook for Developers site to validate that your payload is set up correctly. To add an event_id parameter to the events you’re sending through your pixel, go into your website’s source code and add an event_id parameter to each of your Purchase event instances.”
I’m not technical enough to do this. Is there another way I can keep the maximum customer data sharing option and fix this issue? Or can I find someone able to do this?
I got the same problem since 2 days. I have the same configuration as you, Maximum data shared etc… If someone knows how to fix it ? Please help us!
Fb request us to do this but how can you that if we are not a developer ? Add an event_id parameter to all Purchase events that you’re sending from both your pixel and the Conversions API. To add an event_id parameter to the events you’re sending through the Conversions API, you can use the Payload Helper tool on the Facebook for Developers site to validate that your payload is set up correctly. To add an event_id parameter to the events you’re sending through your pixel, go into your website’s source code and add an event_id parameter to each of your Purchase event instances.
Same I ask FB and Shopify support no one helps. I ask for my theme support
some help. Waiting for a response.
I suggest you check with your dev or theme support. Anyway good luck in
your search man, I know it’s not easy…
Same I ask FB and Shopify support no one helps. I ask for my theme support some help. Waiting for a response.
I suggest you check with your dev or theme support. Anyway good luck in your search man, I know it’s not easy…
“Your server is sending the event_id parameter for your PageView event inside the custom_data field of your payload. Event_id is invalid unless it’s sent as a top level data field, in the same section as your event name.
This may cause issues with the attribution and delivery optimization of any ad campaigns optimizing for this event.”
Your server is sending the event_id parameter for your PageView event inside the custom_data field of your payload. Event_id is invalid unless it’s sent as a top level data field, in the same section as your event name.
This may cause issues with the attribution and delivery optimization of any ad campaigns optimizing for this event.
Hi! Didn’t find a solution but I don’t have any errors anymore.
That’s crazy, because Facebook, Shopify or my theme support don’t have any
solution… As I don’t have a lot of traffics these days on my website, I
don’t know if it’s related or no.
Maybe it is Facebook Ads new rules I don’t know… Do you have some news on
your side ?
not solved as my sales are still not being attributed properly
it’s probably gone because you don’t have a big volume. I hit ignore and it hasn’t popped up for me yet, but I am expecting it will. Anyway im bleep pissed, it’s so difficult to run facebook ads when they punish me for having ‘low conversions’ when they cant even bleep see the conversion i do have lmao
I feel you. Everyday life of an entrepreneur I guess.
I expect to get more traffic in the coming days and weeks, I will tell you
if something changes.
I wish you good luck in your search and business. See you later!
Can you share the URL for the pageview where this has occurred? That will help review the event code and parameters sent to Facebook so we can see what you’re referring to.
I basically removed the pixel from the preferences of the theme as I have the pixel set up through the Facebook sales channel and seems to have fixed it.
