Rate my shop. Need advice on improvements

Store Feedback
1

Hi community :heart:

i went live with my shop yesterday, but I kinda feel that sth is missing and I have some bugs too.

Could you please have a look and rate my shop.

And I would also be very grateful for any advice on improvements.

Thanks :cherry_blossom:

Link to my shop: www.noyya.de

2

Hi @NOYYA ,

Thanks for reaching out to the community. This is MooseDesk - Customer Support Helpdesk/FAQ App.

Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

1. Hero Section:

Add a CTA button to the hero section that links to your collection page. This will encourage users to explore your site and increase their engagement time.

Since you have two product lines, consider having two hero banners to showcase what you are selling. Each banner should have its own CTA button.

2. Sales Promotion:

Create a dedicated section for your sales promotion banner. This will help customers notice your sales promotions better, instead of having a small section at the top of your homepage.

You can follow this example: Including a time sensitivity factor will encourage your customers to take advantage of this sale and buy from you

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3. Product Collection Section:

Right under the hero section, introduce a product collection section. This will immediately inform users of your product offerings and help them determine if you have what they are looking for.

Here is an example for you:

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4. Section Naming:

Clearly name the product collection section to inform customers of its purpose. Possible names could be Best Sellers, New Arrivals, or Recommended by Use. You should regularly update this section to keep it fresh and make it easy for returning customers to browse new products.

This is the section I mention:

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5. Redundant Sections:

Consider removing any sections that seem redundant to streamline the user experience. This is the section I mention:

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6. About Us Section:

Add an About Us section on the homepage to briefly introduce your store and build an emotional connection with your customers. Include a CTA button that links to your About Us page to encourage users to explore more and increase engagement time.

7. Reviews/Testimonial Section:

Add a Reviews/Testimonial section so potential customers can read about the positive experiences of previous buyers. This can build confidence and encourage purchases.

8. Product Benefits Section:

Consider adding a section that highlights the benefits of your products. This will help differentiate you from competitors and encourage customers to buy from you. You can revamp an existing section to include more product benefits, especially if you already mention service benefits.

This is the section I mention:

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9. Footer:

Revamp the footer to include a short introduction about your store and contact information. This reassures users that you are a legitimate business.

You can follow this example:

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10. Product Image Slider:

Implement a product image slider so users can scroll through images easily. This saves time and enhances their browsing experience.

11. Contact Us Page and Chat Widget:

Add a Contact Us page and a chat widget for real-time communication. This provides customers with multiple ways to get in touch with you, enhancing customer support.

To address this, I recommend using MooseDesk, an app for creating unique FAQ pages for your customers. Besides helping you creating your FAQ and Contact us page, we also provide a helpdesk/live chat system for your customer support.

Here are some of our templates:

FAQ page: You can use this template to revamp your page.

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Contact us page:

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Besides live chat and sending tickets, our widget also includes options for order tracking and contact through WhatsApp, allowing your customers to quickly track their orders and providing another alternative for them to chat with you.

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The best part is that we offer various customization choices so you can customize and match with your store’s aesthetics.

Since our app is now available for free, all current users will be considered as early-bird users and get to enjoy all our current features for free forever!

As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered, please mark this as 'SOLUTION’.

Thank you,

MooseDesk - Customer Support Helpdesk/FAQ app

3

Wow, i am overwhelmed and impressed by all the tipps. I will definitely have a look at it and will implement whats possible.

Thanks a lot. Very much appreciated ?

4

Hi @NOYYA

I’m thrilled that my suggestions were helpful for you!

Wishing you the best of luck with your store. If you need any further assistance, please feel free to let me know in the comments below. Have a wonderful day ahead!

Thank you,

MooseDesk - Customer Support Helpdesk/FAQ app