I placed a test order for my newly set up Shopify store. However, when I fulfilled the order, I didn’t receive an email notification with tracking information.
I’m wondering if this is an option that can be enabled. I’ve searched everywhere but haven’t found any indication of it.
I might be overlooking something.
Hey @kldmurshed1,
Yep, Shopify can send that email, but it only goes out if you check the right box when you fulfill the order. It’s easy to miss.
When you click Fulfill items, make sure “Send notification to customer” is ticked.
If that box is off, Shopify will mark the order as fulfilled quietly with no email.
Also double-check here:
Settings → Notifications → Shipping confirmation (like Dan just recommended earlier)
Make sure it’s still enabled and hasn’t been customized in a way that breaks it.
If you want cleaner tracking emails (and fewer “did it ship?” messages), apps like ParcelPanel Order Tracking handle the whole update flow automatically once you add the tracking number.
Hope this helps a bit! If it does, feel free to mark it as a solution so others can find it too 
Hi kldmurshed1,
This is a common issue when setting up a new store! It’s usually due to one of two settings:
Check Notification Settings: Go to Settings > Notifications in your Shopify admin and ensure the “Shipping confirmation” template is checked/active.
Check the Fulfillment Step: When you click “Fulfill items,” there is a checkbox that says “Send shipment details to your customer now.” If this was unchecked during your test, the email wouldn’t trigger.
A quick tip for the future: While Shopify handles the initial “Shipped” email well, it doesn’t always notify customers about the rest of the journey (like delays or arrival).
To fix this, I’d recommend looking into an app like 17TRACK. Tools like this are great because they trigger automated emails for key carrier events—like “In Transit,” “Out for Delivery,” and “Delivered.” It keeps your customers updated throughout the entire process, not just at the start, which really helps build trust for a new store.
Hope you get your test order sorted!
Hi @kldmurshed1 ,
Ann here from the BestTrack team.
The replies above already covered the main Shopify setting: when fulfilling the order, make sure the customer notification option is checked, and also check Settings > Notifications > Shipping confirmation.
One extra thing I’d test is the full customer flow, not only whether the first email sends. Place a test order, fulfill it with a tracking number, then check:
1. Did the shipping confirmation email arrive?
2. Is the tracking link clickable?
3. Does the tracking page actually show a useful status for the customer?
Sometimes the email is technically sent, but the customer still ends up confused if the tracking page is too plain or does not update clearly.
Full disclosure: I’m part of the team building BestTrack. If you later want a branded tracking page and automatic tracking updates without a big setup, you can search “BestTrack” in the Shopify App Store. It has a free plan for up to 300 orders/month, so it’s easy to test on a new store.
off sitewide
July sale — 45% off at checkout, applied automatically. Valid for 60 minutes. One per customer.
Offer ends in
