Shipping not showing all 3 options in check out

Payments + Shipping & Fulfilment
1

Hi,

I selected 3 different shipping options via UPS for our product. But when you are on our sight as a customer, it only provides one option. Does anyone know how to fix this?

thanks

2

Hi, @Charrobeans .

Which UPS services have you enabled on your account?

It’s possible that the UPS services aren’t showing up on checkout because these services aren’t available to deliver to the particular address you’ve inputted on checkout. It may also be that the package’s total weight on checkout doesn’t meet the requirements of any of the services too. Because Shopify pulls the live shipping rates directly from UPS, you can check on their website here, or contact their support team to see if your package is deliverable via the different services that they offer.

You can also try and add more UPS services to give customers more options to choose from. Some services may have specific limitations in regards to what address they can ship to, as well as weight and dimension restrictions. So enabling more UPS services may allow you to see a UPS service appear more consistently on your store’s checkout.

Alternatively, if you’d like us to help further troubleshoot our live support team can take a closer look at your store from our end to see if we can spot anything else. We aren’t able to do this via the Community Forums at this time, due to security reasons, so to get in touch with our support team you’ll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

Shipping is a highly important aspect of running a business, and it may take time to get right. Once you do though, it will definitely help with the smooth-running of your overall business operations. To help optimise your shipping strategies, I’ve curated a couple of resources you can take a look at. Feel free to have a good read of them below: