Is anyone else having problems with the integration between Shop Pay and their subscription app? It’s been 12 months since I first reported it, and I keep getting told that a fix is ‘in development’. It’s costing time, money, customer relations and trust and I’m so frustrated right now.
Yeah, you’re not the only one dealing with Shop Pay issues with subscription apps—a lot of merchants have been stuck in the same loop of “fix in development,” and it’s super frustrating because it affects sales, customer trust, and your time. Sadly, the problem is usually on Shopify’s side since the subscription apps can’t fix Shop Pay compatibility themselves, so things move slowly. Try asking your app for a temporary workaround and open a fresh ticket with Shopify asking for a merchant impact escalation to push it forward. Hope it gets sorted soon!
Hi @Bec_BCQC
Shop Pay subscription problems frequently lag since the checkout flow relies on both the subscription app’s APIs and the vaulting logic from Shop Pay. A practical workaround is to switch your recurring products temporarily to standard card checkout, while leaving one-time items on Shop Pay. This smooths out renewals and prevents customer annoyance while the integration catches up.