I am encountering issues while attempting to log into my Shopify account. It seems that the authentication code is being sent to my old phone, which I no longer have access to. Regrettably, I also lack a recovery code. Consequently, I am presently unable to access my Shopify account. Is there a method to send an email for the purpose of verification? I am currently logged out and can access my partners’ account, but whenever I try to access any store or account settings, it prompts me for authentication code verification. Additionally, I am unable to access Shopify support and the community from this account, which happens to be my secondary account.
Hi there, @ahsanibrahim206 .
For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Try typing “I can not login” for example. Thanks so much!
HI i have the same issue and i can not access because i lost my phone number with means that i do not have access to the account i cant make any paymets for the site and i can not fulfill my orders please help losing a lot of customers because of that and i open like 3 cases for this problem and they keep sending the link for the id and face id with i already did i
HI i have the same issue and my account its and i can not access because i lost my phone number with means that i do not have access to the account i cant make any paymets for the site and i can not fulfill my orders please help losing a lot of customers because of that and i open like 3 cases for this problem and they keep sending the link for the id and face id with i already did i m in a loop