Subscription API Billing Attempt - charge $0 but failed

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hi Shopify Team,

We are using the Shopify Subscription API to make a Billing Attempt. The total price amount is $0.00 AUD.

However, even with that, the billing attempt failed. It returns

“errorMessage”: “Your card has insufficient funds.”,
“errorCode”: “PAYMENT_METHOD_DECLINED”,

And customer receives an email notification that they need to update the payment method.

Do the billing attempt always contact the bank even the total amount is $0 AUD?

Thanks

Looking forward to hearing from you

Jiazhen

2

Can anyone from Shopify API team help? I’ve been advised by the Shopify Plus support to look for help from this community …

Thanks

Jiazhen

3

Hi Jiazhen,

Thanks for your post. It seems unusual that a charge for $0 would get an ‘insufficient funds’ error message but the example provided in the conversation with Support that you mentioned was too long ago for us to be able to investigate for more details.

If you have a more recent example from within the past 7 days we recommend submitting a new report through the ‘Email’ option in the [Partner Support Contact] menu using the ‘App Development & API’ category to enable a deeper investigation into the issue. Thank you.