We are working on a automation app for shopify. We want to use a live chat inside our app so that users can easily communicate with us if they face any difficulties. Does shopify has any guidelines for this ?
Hi Niloy3
Regarding the live chat issue, you can refer to third-party apps integrated with Shopify, such as Chatty. You just need to install it and set it up, and it will help optimize and improve your store.
Best,
Esther
Hey, live chat is a great way to give customers fast help. If you want something simple, Shopify Inbox has a built-in widget that lets you chat with visitors in real time from the admin or mobile app. If you need more flexibility, there are third-party live chat apps that plug into Shopify and let you customize the widget and manage conversations in one place. Figuring out what features matter most for your support (like mobile replies or proactive messages) will help narrow down the best tool for you.