Hi can one help i like change my theme but when i do i get error
We were unable to vertify that you request originated from shopify.
Thanks
Hey, @Footastic !
I hope you are keeping well today, and I would be more than happy to help you get to the bottom of this!
Do you happen to have a screenshot of the error you’re experiencing and at what step exactly is this error appearing? When you try to publish a new theme - is that right? I suspect that this may be a local issue to your device, could you try some troubleshooting steps below for me?
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
- Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here).
- Try another device like a computer or mobile phone.
- Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
- Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.
Sometimes trying the steps above is exactly what is needed to get you back to business in no time!
Let me know how it goes. Separate to this are there any business goals you are working on at the moment? I’d love to help you find ways to grow your store!