Hi,
I recently launched my shop and when going to check out it changes the prices completely. The one is set to $20 and when they check out it changes to $19.05. Why is this? The price should not be changing.
Hi @blissfullybeags ,
This may be due to currency conversion. Are you using this feature, or installing any app related to it?
You can turn it off and check again.
If it still doesn’t work, please send me the site link. I will check it.
Hope it helps!
Hello , @blissfullybeags
Can you please give your store URL ?
Hi, @blissfullybeags .
Thank you for reaching out and bringing this to our attention!
I understand that you’re encountering an error where the prices are changing at checkout. As suggested by @IttantaTech and @LitExtension , this is often caused by a third-party app - such as conversions, upsells, or bundles. Just to confirm, were there any apps like these installed recently?
If so, I’d recommend reviewing the installation for these apps or testing the checkout again with the apps removed. If the issue continues to persist or you’re unable to identify the cause, then it looks like we’ll need to access your account in order to resolve this. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to know if the issue was caused by a third-party app. Keep me posted!