Why is my website not working?

Shopify Discussion
1 
good day, the site is not working, what is the reason please, thank you
2

Hi man,

So which website exactly are you talking about? Your own shopify store, the main website, the academy, or something else?

Please let us know.

3

Hello, @Matej8 .

What error exactly are you seeing right now? Can you share a screenshot of what you see when you attempt to login at the moment?

The first step here is to ensure the issue is not a local device or browser problem preventing you from accessing your store. To rule this out, can you please try each one of the following steps:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

Please do let me know if this works for you. Looking forward to your reply!