WEBSITE: https://newbornstudioprops.com/
The CHECKOUT button that is accessible from the top menu bar while holding the cursor over the top-right red cart icon, is not clickable.
To recreate the problem:
-add a product to the cart
-position your cursor over the top-right red cart button icon
you will then see the product you added to the cart but the CHECKOUT button underneath it is not linkable. Same thing happens on mobile version.
Any ideas to fix this right now? It’s affecting sales and it’s obvious support doesn’t have the same urgency. I was on the phone with them already, no help.
Thanks!
hey @Rodolfo_Arpia , have you tried disabling AJAX for your cart?
You might have an app that is breaking the cart button.
Hello,
It seems to be that your Checkout button is conflicting with your store css. Please add this code in your css file and then check this again.
.action_button.bold-checkout {
pointer-events: auto !important;
}
please add this and let us know.
Cheers,
Hi,
I am experiencing the same problem when using a mobile on my site www.selfidentity.co.uk
Can you please help?
thanks
Hello,
Yes we can help you out but can you provide me a screenshot of which button is not working for you as I have checked the Checkout button on the cart page and it seems to be working on chrome and safari browser.
Thanks,
Matt
Hi Matt
In the first image, it shows the product page when selecting a product. Image two is when selecting the cart icon. Image 3 shows when the checkout button is pressed on the cart the product image picture shows up from behind.
Hello,
If you would be able to add this css in your css files then this issue will be resolved. Hope this helps.
.velaCartTop {z-index: 99999999 !important;}
Please check and let me know.
Thanks,
Matt
Hi Matt,
Where is my css file located so I can add this?
Thanks
Hello,
If you could provide us access to your store so we can make the changes for you.
My Mail ID is matt.charlies28@gmail.com
Thanks,
Matt
Thanks Access has been granted please check.
Hello,
I have added the css in your store and working correctly on our end. I have also mailed you at your admin email.
Please check and let me know if it works for you. You can reply me on my email.
Thanks,
Matt
I am experiencing this same issue .
Hello,
@UniqueCreationz
Please provide me your store link, so we can check the issue.
You can email me on : matt.charlies28@gmail.com
Thanks
Matt
Apps On Demand
Hello Matt, we are having the same issue. heladoslaazteca.com
Hello,
@Vgarcia806
Please reply me on matt.charlies28@gmail.com
Thanks
Matt
Apps On Demand
Hello,
@Vgarcia806
The issue has been resolved by removing the disabled attribute from checkout button.
PFA
Thanks
Matt
Apps On Demand
Hello,
@UniqueCreationz
The issue has been resolved by removing the disabled attribute from checkout button. Please check it now.
PFA
Thank you
Matt
Apps On Demand
