Why isn't the 'Enter Password' option functioning on my website?

Shopify Discussion
1

Hi,

Can anyone help?

I can’t seem to click Enter Password on my password page.

https://www.visarioclothing.com/password

2

Hello, @VisarioClothing !

Thanks for getting in touch, and I am sorry to hear you’re having issues with your password page!

If you’re trying to sign in to your Shopify account, generally you’ll want to sign in at this link.

However, if the password is for someone else to enter your store in the meantime, and it is not working, it is likely to do with your theme. Can you clarify the below for me?

1. What kind of theme are you using?

2. Does this happen while in incognito mode, another browser or device?

Looking forward to your response!

3

Hi,

It works on mobile, but not desktop.

Please see this page - https://www.visarioclothing.com/password

I’m using the Dawn 8.0.0 theme.

4

Hi,

I’ve fixed this now.

Thank you.

5

It sounds like you’re trying to change the title of your return policy from “Refund Policy” to “Return Policy”. Unfortunately, Shopify automatically sets the title for this section as “Refund Policy”.

However, you can try the following workaround:

  1. Go to your Shopify Admin Dashboard.
  2. Click on “Online Store” → “Themes”.
  3. Find the theme you want to edit and click “Actions” → “Edit Languages”.
  4. Under the “Filter Translations” box, type in “Refund Policy”.
  5. You should now see “Refund Policy” under the “Checkout & System / Policy” section.
  6. In the text box to its right, type “Return Policy” and click “Save”.

This will change the “Refund Policy” label that appears on your website to “Return Policy”.

Remember that this method only changes the display name. The actual URL slug will remain as /policies/refund-policy. This is something you can’t change through the admin dashboard as of my knowledge cutoff in 2021, but it’s also something that most customers won’t notice.

Please note, it’s crucial to keep up-to-date with Shopify’s platform updates because some of these instructions might have changed.

If you are still having difficulty, I would recommend reaching out to Shopify’s support for further assistance. They’re typically very helpful and can guide you through the process.

6

Glad to hear that you got it all sorted out @VisarioClothing !

Wow, I just had a look through your store and I must say I am very impressed!

What marketing strategies or tactics are you going to use for promoting your products and driving sales?

I appreciate the availability of a contact option on your website. I would suggest considering the addition of a chat functionality to allow online visitors to instantly message you with any inquiries they may have about specific items. This can help establish trust and reliability with your buyers. Click here to learn more about implementing this feature.

Looking forward to your response!