Worked on my store as per feedback but Conversion has not improved significantly!

[kkavya]

I have made changes to my clothing store as per feedback from previous cost. I sell Indian ethnic productz that are slightly on expensive side for a middle class customer. However, as per Indian culture every person kind of buys one every 1-3 years.

I have made some changes to make my website look professional and authentic. My landing page is: https://shreejivastralaya.com/collections/karvachauth

My aim is to make the webpage look authentic and convertable.

Majority of customers are from mobile platform so please focus on mobile view.

[heddykhalifa]

Hey Kkavya,

Heddy from Gameball: Loyalty Program & VIP here!

I took a look at your website, and you’ve made some great changes. Since most of your traffic comes from mobile users, it’s crucial that the product images are clear and professional to showcase the quality of your items. You might also consider simplifying the layout for easier navigation on smaller screens. Trust-building elements like customer reviews or testimonials can help create authenticity, especially given the higher price point. A loyalty program with Gameball could help with that since you can use it to reward customers for leaving reviews or posting on social media.

Let me know if you’d like more detailed feedback!

[Bundler-Manuel]

Hello @kkavya First things first, the clothes look absolutely stunning on the product images so good job on that. However, I recommend that you display a little bit less of them on the homepage if possible? It felt like endless scrolling which could tire some customers out so I’d suggest dividing the products into categories and then displaying just like 2/3 of the top of the ones each on the homepage.

It would be good to include the accepted methods of payment at the bottom of the homepage so customers get to know this ahead of time as well.

[MooseDesk]

Hi @kkavya ,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Your store and the landing page have quite enough essential information. However, if you want to make it more convertible, please check my recommendations below.

1. Enhance your product filter search

A more intuitive filter search makes it easier for customers to find exactly what they’re looking for, thus reducing frustration. When customers can easily find products that match their specific criteria, they’re more likely to make a purchase

Besides availability and pricing, you can consider adding some other elements, such as size, materials, style, etc.

Take a look at this example:

2. Include more detailed product images

I highly recommend adding more product images to make it look more trustworthy and professional. You can consider adding 3-5 Images that show products from at least a few different angles or show the product materials in detail. It will increase the chances of customers clicking Add to cart.

This is a good example of displaying quality product images:

3. Add a live chat section

Live chat assists potential customers instantly, addressing their questions or concerns in real time. This can prevent abandonment and encourage purchases.

I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

[BON_Loyalty]

Hi @kkavya ,
I’m Tracy from BON Loyalty, the top-rated Shopify loyalty app.

I explored your website with mobile view, and it’s truly impressive! However, I have a few suggestions that could make it even better:

1. On this screen, I couldn’t tell that I could scroll horizontally to view more products. You might want to adjust the layout, perhaps by showing a portion of the next image or reducing the size, so users can see the pagination and know they can scroll for more.

2. Some images are cut off on the models, which makes the website feel less professional. On this screen, I also couldn’t find the ‘Choose Options’ CTA because there’s too much unused space.

3. The infinite scroll setup makes it harder to browse through all the products, especially those at the bottom. Switching to a staggered layout showing two products side by side could improve the experience. You can look at mobile apps like SHEIN or Pinterest, or large e-commerce sites for inspiration on how they display products.

I hope my suggestions help you improve your site. Best of luck as you continue developing it!

If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ‘LIKE’ or marking it as a ‘SOLUTION’.

Best,

Tracy from the BON Loyalty team