Your Shopify Payments account is on HOLD

Hello I am a new user on Shopify and I have the Shopify Payment account where I can accept Credit card and Debit cards Payment and Today I got a message saying I no longer can accept payment I talked to support sadly they said that they cant see anything on my account and everything is normal and I still cant accept payment on my website and also in-store Payment with The Shopify POS app have this ever happen to someone or can someone help me

Thanks

Happy new year