Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).

# ServiceNow Online connector overview
<a name="servicenow-overview"></a>

The following table gives an overview of the Amazon Q Business ServiceNow Online connector and its supported features.


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- ****Security****
  - **Feature:** Authentication type / **Support:** Basic, OAuth 2.0 with Resource Owner Password Flow
  - **Feature:** Authentication credentials / **Support:** [See the AWS documentation website for more details](http://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-overview.html) [See the AWS documentation website for more details](http://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-overview.html)  ServiceNow Online admin privileges required. 
  - **Feature:** Supported versions / **Support:** All ServiceNow versions
  - **Feature:** [Access Control List (ACL)](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html#connector-authorization) crawling / **Support:** Yes. For more information, see [ACL crawling](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-user-management).
  - **Feature:** [Identity crawling](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html#connector-identity-crawler) / **Support:** Yes 
  - **Feature:** [VPC](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html#connector-vpc) / **Support:** Yes

- ****Crawl features****
  - **Feature:** Custom metadata / **Support:** Yes. Supports custom fields for all entities.
  - **Feature:** Entities / **Support:** Yes. The following entities are supported: [See the AWS documentation website for more details](http://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-overview.html)See [What is a document?](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-doc-crawl.html) for more details on what each connector crawls as a document.
  - **Feature:** [Field mappings](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html#connector-field-mappings) / **Support:** Yes. Supports both default and custom field mappings. For more information, see [Field mappings](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-field-mappings).
  - **Feature:** Filters / **Support:** Yes. The following filters are supported: [See the AWS documentation website for more details](http://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/servicenow-overview.html)
  - **Feature:** [Sync mode](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html#connector-sync-mode) / **Support:** Supports full and incremental sync.
  - **Feature:** [File types](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/doc-types.html) / **Support:** Supports all files supported by Amazon Q.