# Events and requests when granting third-party applications access to Connect Customer
<a name="3p-apps-events-requests"></a>

This topic lists the permissions you must explicitly give to third party applications to access Connect Customer data.

**Note**  
If you are a developer, review how to create applications that react to events: [Integrate application with Connect Customer Agent Workspace agent data](https://docs.aws.amazon.com/agentworkspace/latest/devguide/integrate-with-agent-data.html).

When you onboard third-party applications by using the API or the onboarding UI in the AWS Management Console, you must explicitly give third-party applications permissions to Connect Customer data. You can also edit the permissions on an existing app.

To understand the effects of assigning a particular permission, review the following permissions, description, and corresponding requests and events. 

For example, if you assign the permission `User.Details.View` to the application, then it will have the ability to make the following requests: `agent.getName` and `agent.getARN`. If your app attempts to subscribe to an event or make a request for data that it does not have permission for, your app may not function as intended. 

 To learn more about each request and event, see the [API Reference](https://docs.aws.amazon.com/agentworkspace/latest/devguide/api-reference-3p-apps-events-and-requests.html.html).


| Permission | Description | Requests | Events | 
| --- | --- | --- | --- | 
| User.Details.View | Details about the agent, such as their full name and User ARN | agent/getName<br />agent/getARN |  | 
| User.Configuration.View | Configuration information about the agent, such as their associated routing profile | agent/getRoutingProfile<br />agent/getChannelConcurrency<br />agent/getExtension<br />getLanguage<br />agent/listAvailabilityStates<br />agent/listQuickConnects<br />voice/getOutboundCallPermission<br />voice/listDialableCountries | onLanguageChanged | 
| User.Status.View | Details about the agent's status | agent/getState | agent/onStateChanged | 
| Contact.Details.View | Details about the contact available in the workspace | contact/getInitialContactId<br />contact/getChannelType<br />contact/getStateDuration<br />contact/getQueue<br />contact/getQueueTimestamp | contact/onCleared<br />contact/onMissed<br />contact/onStartingAcw<br />contact/onConnected | 
| Contact.CustomerDetails.View | Details about your customers, such as the phone number they're calling from (Voice only) | voice/getInitialCustomerPhoneNumber |  | 
| Contact.Attributes.View | Metadata about the contact | contact/getAttribute<br />contact/getAttributes |  | 
| User.Status.Edit | Modify agent status | agent/setAvailabilityState<br />agent/setAvailabilityStateByName<br />agent/setOffline |  | 
| Contact.Details.Edit | Contact edit capabilities, like making outbound calls or transferring calls. | voice/createOutboundCall<br />contact/transfer<br />contact/addParticipant<br />contact/accept<br />contact/clear |  | 
| \* | Provides access to all requests and events. |  |  |