Using Connect Customer with third-party cookies

Google Chrome

On Jul 22, 2024, Google announced that they no longer plan to deprecate third-party cookies and instead will provide an opt-in mechanism for deprecating third-party cookies. Amazon Connect uses third-party cookies for authentication. With this announcement, Amazon Connect customers using Google Chrome no longer need to upgrade to StreamsJS or CTI Adapter versions that address third-party cookie deprecation, which were planned for release in Q3 2024. No customer action is needed at this time.