# Mapping ServiceNow objects to the standard case in Connect Customer Customer Profiles
<a name="mapping-servicenow-objects-standard-case"></a>

This topic lists which fields in ServiceNow objects map to fields in the standard case in Connect Customer Customer Profiles.

## Servicenow-task object
<a name="servicenow-task-object"></a>

Following is list of all the fields in a Servicenow-task object. 
+ sys\_id
+ active
+ activity\_due
+ additional\_assignee\_list
+ approval
+ approval\_history
+ approval\_set
+ assigned\_to
+ assignment\_group
+ business\_duration
+ business\_service
+ calendar\_duration
+ closed\_at
+ closed\_by
+ cmdb\_ci.display\_value
+ cmdb\_ci.link
+ comments
+ comments\_and\_work\_notes
+ company
+ contact\_type
+ contract
+ correlation\_display
+ active
+ correlation\_id
+ delivery\_plan
+ delivery\_task
+ description
+ due\_date
+ escalation
+ expected\_start
+ follow\_up
+ group\_list
+ impact
+ knowledge
+ location
+ made\_sla
+ number
+ opened\_at
+ opened\_by.display\_value
+ order
+ parent
+ priority
+ reassignment\_count
+ service\_offering
+ short\_description
+ sla\_due
+ state
+ sys\_class\_name
+ sys\_created\_by
+ sys\_created\_on
+ active
+ sys\_domain.global
+ sys\_domain.link
+ sys\_domain\_path
+ sys\_mod\_count
+ sys\_updated\_by
+ sys\_updated\_on
+ time\_worked
+ upon\_approval
+ upon\_reject
+ urgency
+ user\_input
+ watch\_list
+ work\_end
+ work\_notes
+ work\_notes\_list
+ work\_start

## Mapping Servicenow-task to a standard case
<a name="mapping-servicenow-task-case"></a>

A subset of the fields in the Servicenow-task object map to the standard case in Customer Profiles. 

The following table lists which fields can be mapped from the Servicenow-task object to the standard case. 


| Servicenow-task source field | Standard case target field | 
| --- | --- | 
| sys\_id | Attributes.ServiceNowTaskId | 
| opened\_by.link | Attributes.ServiceNowSystemUserId | 
| short\_description | Title | 
| description | Summary | 
| status | Status | 
| sys\_created\_by | CreatedBy | 
| sys\_created\_on | CreatedDate | 
| sys\_updated\_on | UpdatedDate | 

The Servicenow-task customer data from Servicenow is associated with an Connect Customer standard case using the indexes in the following table. 


| Standard Index Name | Servicenow-task source field | 
| --- | --- | 
| \_serviceNowTaskId | sys\_id | 
| \_serviceNowSystemId | open\_by.link | 

For example, you can use `_serviceNowTaskId` and `_serviceNowSystemId` as an `ObjectFilter.KeyName` with the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API to find a standard case. You can find the Servicenow-task objects associated with a specific profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Servicenow-task`.

## Servicenow-incident object
<a name="servicenowincident-object"></a>

Following is a list of all the fields in a Servicenow-incident object. 
+ sys\_id
+ business\_stc
+ calendar\_stc
+ caller\_id.link
+ caller\_id.value
+ category
+ caused\_by
+ child\_incidents
+ close\_code
+ hold\_reason
+ incident\_state
+ notify
+ parent\_incident
+ problem\_id
+ reopened\_by
+ reopened\_time
+ reopen\_count
+ resolved\_at
+ resolved\_by.link
+ resolved\_by.value
+ rfc
+ severity
+ subcategory

## Mapping Servicenow-incident to a standard case
<a name="mapping-servicenowincident-case"></a>

A subset of the fields in the Servicenow-incident object map to the standard case in Customer Profiles.

The following table lists which fields can be mapped from the Servicenow-incident object to the standard case. 


| Servicenow-Incident source field | Standard case target field | 
| --- | --- | 
| sys\_id | Attributes\_ServiceNowIncidentId | 
| caller\_id.link | Attributes\_ServiceNowSystemUserId | 
| incident\_status | Status | 
| caller\_id.link | CreatedBy | 
| resolved\_at | ClosedDate | 
| category | Reason | 

The Servicenow-incident customer data from the Servicenow object is associated with an Connect Customer standard case using the indexes in the following table. 


| Standard Index Name | Servicenow source field | 
| --- | --- | 
| \_serviceNowIncidentId | sys\_id | 
| \_serviceNowSystemId | caller\_id.link | 

For example, you can use `_serviceNowIncidentId` and `_serviceNowSystemId` as a ObjectFilter.KeyName with the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API to find a standard case. You can find the Servicenow-incident objects associated with a specific profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Servicenow-incident`.