Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).

# Connecting ServiceNow Online to Amazon Q Business
<a name="servicenow-connector"></a>

 ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as IT services, ticketing systems, and support. You can connect ServiceNow Online instance to Amazon Q Business—using either the AWS Management Console or the [https://docs.aws.amazon.com/amazonq/latest/api-reference/API_CreateDataSource.html](https://docs.aws.amazon.com/amazonq/latest/api-reference/API_CreateDataSource.html) API—and create an Amazon Q web experience.

**Topics**
+ [Known limitations for the Amazon Q Business ServiceNow Online connector](servicenow-limitations.md)
+ [ServiceNow Online connector overview](servicenow-overview.md)
+ [Prerequisites for connecting Amazon Q Business to ServiceNow Online](servicenow-prereqs.md)
+ [Connecting Amazon Q Business to ServiceNow Online using the console](servicenow-console.md)
+ [Connecting Amazon Q Business to ServiceNow using APIs](servicenow-api.md)
+ [Connecting Amazon Q Business to ServiceNow using AWS CloudFormation](servicenow-cfn.md)
+ [How Amazon Q Business connector crawls ServiceNow ACLs](servicenow-user-management.md)
+ [ServiceNow Online data source connector field mappings](servicenow-field-mappings.md)
+ [IAM role for Amazon Q Business ServiceNow Online connector](servicenow-iam-role.md)
+ [Understand error codes in the Amazon Q Business ServiceNow Online connector](servicenow-error-codes.md)

**Learn more**
+ For an overview of the Amazon Q web experience creation process using IAM Identity Center, see [Configuring an application using IAM Identity Center](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application.html).
+ For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see [Configuring an application using IAM](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application-iam.html).
+ For an overview of connector features, see [Data source connector concepts](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html).
+ For information about connector configuration best practices, see [Connector configuration best practices](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-best-practices.html).