Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. [Learn more](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/qbusiness-availability-change.html).

# Connecting Zendesk to Amazon Q Business
<a name="zendesk-connector"></a>

 Zendesk is a customer relationship management system that helps businesses automate and enhance customer support interactions. You can connect a Zendesk instance to Amazon Q Business—using either the AWS Management Console or the [https://docs.aws.amazon.com/amazonq/latest/api-reference/API_CreateDataSource.html](https://docs.aws.amazon.com/amazonq/latest/api-reference/API_CreateDataSource.html) API—and create an Amazon Q web experience.

**Topics**
+ [Known limitations for the Zendesk connector](zendesk-limitations.md)
+ [Zendesk connector overview](zendesk-overview.md)
+ [Prerequisites for connecting Amazon Q Business to Zendesk](zendesk-prereqs.md)
+ [Setting up Zendesk for connecting to Amazon Q Business](zendesk-credentials.md)
+ [Connecting Amazon Q Business to Zendesk using the console](zendesk-console.md)
+ [Connecting Amazon Q Business to Zendesk using APIs](zendesk-api.md)
+ [How Amazon Q Business connector crawls Zendesk ACLs](zendesk-user-management.md)
+ [ Zendesk data source connector field mappings](zendesk-field-mappings.md)
+ [IAM role for the Zendesk connector](zendesk-iam-role.md)
+ [Understand error codes in the Zendesk connector](zendesk-error-codes.md)

**Learn more**
+ For an overview of the Amazon Q web experience creation process using IAM Identity Center, see [Configuring an application using IAM Identity Center](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application.html).
+ For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see [Configuring an application using IAM](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/create-application-iam.html).
+ For an overview of connector features, see [Data source connector concepts](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-concepts.html).
+ For information about connector configuration best practices, see [Connector configuration best practices](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/connector-best-practices.html).