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Managing your Capital flex account

After you're approved for a Capital flex account, you can manage all aspects of your funding through your Shopify admin. This includes drawing funds when needed, adjusting your repayment rate, making manual payments, and monitoring your account status and fees.

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Access your Capital flex account

You can access your Capital flex account from your Shopify admin. Your account dashboard provides an overview of your funding status, including current borrowing capacity, outstanding balance, and recent activity.

Steps:

  1. From your Shopify admin, go to Finance.

  2. In the Accounts section, click Capital.

Your Capital flex account dashboard displays your current borrowing capacity, outstanding balance, available funds, and recent activity.

Draw funds with your Capital flex account

You can draw funds whenever needed, up to your available borrowing capacity, with a $200 USD minimum draw requirement. You can draw funds from your Capital flex account as many times as you want, up to your borrowing capacity. Your available borrowing capacity might increase or decrease weekly based on business performance.

Steps:

  1. From your Capital flex account dashboard, click Request funds.
  2. Enter the amount that you want to draw.
  3. Review the impact on your monthly fee and repayment schedule, and then click Confirm.

Funds are deposited within 1-3 business days.

Adjusting your repayment rate

One of the key benefits of a Capital flex account is the ability to adjust your repayment rate based on your business cycles and cash flow needs. The following sections explain when to adjust your repayments and how to make changes to your repayment schedule.

When to adjust repayments

Consider adjusting your repayment rate when the following business conditions apply:

  • Seasonal changes: Increase your repayment rate during high-sales periods, and decrease your repayment rate during slower sales periods.
  • Cash flow needs: Lower your repayment rate when preserving cash for certain business purposes, such as inventory procurement or business expansion.
  • Business performance: Increase your repayment rates to pay down your balance faster during high-sales periods.

Adjust your repayment rate

You can adjust your repayment rate when you're taking a new withdrawal and the new repayment rate is effective immediately. To adjust your repayment rate, complete the following steps:

Steps:

  1. From your Shopify admin, go to Finance.

  2. Click Capital.

  3. On the Capital flex account overview page, click Request funds, or click Edit icon by the current repayment percentage.

  4. On the Change repayment rate page, click Edit icon to edit the repayment percentage you want to use for your new withdrawal.

  5. Review how the change affects your daily repayment amount and payoff timeline, then click Confirm.

Changes take effect within 2-3 business days. The available repayment rate ranges are determined by your business profile and current outstanding balance.

Monitor fees and costs

Capital flex accounts use a transparent monthly percentage fee structure that applies only to your outstanding balance. The following sections explain how fees are calculated, when they're applied, and what tools are available to help you understand costs.

How fees are calculated

Capital flex account fees are managed in the following ways:

  • Monthly percentage fee: This fee is applied monthly on your average outstanding balance.
  • Prorated fee: If you pay off your balance mid-month, then any fees charged are prorated.
  • No compounding: Your fees don't compound or accumulate beyond the monthly amount.

Fee schedule

The following schedule explains when fees are applied to your account:

  • Monthly fees: Charged as a percentage fee on your outstanding balance each month. The fees accrue daily and are charged on the last day of each month.
  • Final fees: Fees stop immediately when your balance reaches zero.

Using cost estimation tools

Your Capital flex account dashboard includes the following interactive tools to help you understand the costs when using a Capital flex account:

  • Scenario calculator: View examples of different draw amounts and their related repayment schedules.
  • Cost comparison: Compare the costs of different repayment strategies.
  • Payoff timeline: Estimate when your balance is fully repaid based on current settings.

Account monitoring and notifications

Your Capital flex account includes comprehensive monitoring tools and notification options to help you stay informed about your account status. The following sections explain the dashboard features, notification preferences, and credit limit review process.

Dashboard features

Your Capital flex account dashboard provides the following information:

  • Real-time balance: Current outstanding balance and available borrowing capacity.
  • Recent activity: Transaction history including draws, repayments, and fees.
  • Upcoming fees: Next fee date and estimated amount.
  • Performance metrics: Repayment, withdrawal, and fee history

Notification preferences

You can configure the following notification types:

  • Successful draws: Confirmation when funds are deposited to your bank account.
  • Repayment processing: Daily repayment confirmations.
  • Fee applications: Monthly fee processing notifications.
  • Borrowing capacity increases: Notification when additional borrowing capacity becomes available.

Steps:

  1. From your Shopify admin, go to Finance.

  2. Click Capital.

  3. In your Capital flex account dashboard, click Notification preferences.

  4. Select your preferred notification types and delivery methods.

  5. Click Save.

Weekly borrowing capacity reviews

Your available borrowing capacity is reviewed weekly and can increase or decrease based on the following criteria:

  • Business performance: This criteria includes sales growth and consistent sales patterns.
  • Repayment history: This criteria includes on-time repayments and good account management.
  • Risk factors: This criteria is based on your maintenance of a continuous low-risk merchant profile.
  • Platform engagement: This criteria includes having an active use of Shopify services.

Borrowing capacity increases are applied automatically when you qualify.

Maintaining your Capital flex account

There are certain actions you can take to maintain a healthy Capital flex account. This section outlines some of the ways that you can ensure your repayments are made on time, that you're borrowing the right amount, and that you're maintaining your account health.

Optimize your repayment strategy

To optimize your repayment strategy, consider the following approaches:

  • Match business cycles: Increase repayments during high-sales periods.
  • Preserve cash flow: Lower repayments during business expansion or when increasing your inventory.
  • Use manual payments: Pay down your balance during strong cash flow periods.

Monitor costs effectively

To monitor costs effectively, implement the following practices:

  • Regular review: Check your dashboard weekly to understand fee impact.
  • Track payoff progress: Monitor how repayment changes affect timeline.

Maintain account health

To maintain account health, you can use the following guidelines:

  • Stay within limits: Ensure that you avoid drawing more than needed for specific purposes.
  • Maintain repayments: Ensure that you've sufficient sales volume to meet minimum repayments.
  • Update information: Ensure that you keep your business and banking information current.