Setting up shipping to pickup points

You can set up the option to ship orders to a pickup point instead of directly to a customer's address. Pickup points and how they work can vary from carrier to carrier, but are most often one of the following types of locations:

• Local post offices.
• Relay points, which are retail businesses that are a part of the carrier's pickup network and offer local parcel pickup.
• Specialized parcel stores. Some carriers have their own local parcel stores where you can drop off, pick up, or return packages.
• Self-service lockers that are located near shopping centers, parking lots, and metro stations. These lockers are available 24/7, so packages can be picked up at any time.

During checkout, your customers can choose a delivery method to ship to a pickup point, and then select the pickup point where they want their order delivered.

After the order is delivered to a pickup point, your customer receives an SMS or an email notification that their order is ready for pickup. Some pickup points are open 24/7, so your customers can pick up their packages any time they want.

Requirements for using pickup points

To use pickup points, your store needs to meet any of the following requirements:

• Your store and fulfillment locations are based in France, Italy, Spain, or the UK, and you're using any of the following carriers that support pickup points:
  • Evri
  • Colissimo
  • Correos
  • Mondial Relay
  • Poste Italiane
• Your store is on the Shopify Plus plan, and you're using a custom app with the Pickup Point Delivery Option Generator API. Developers using this API have their own requirements to create a custom app.

Considerations for setting up pickup points

Before activating pickup points, review the following considerations:

• Stores on the Shopify Plus plan that use custom apps with pickup points can't buy shipping labels. You're responsible for coordinating the delivery of the order to the pickup point location. Developers can make your custom app retrieve the pickup point for an order.
• A pickup point order that's completed with a carrier that supports pickup points can't be edited after the order is placed. However, a pickup point order completed using a custom app with pickup points can be edited, with the option to edit the pickup point address. Developers can make your custom app edit the selected pickup point.

Checkout experience

If you activate pickup points, then eligible customers have pickup points as a shipping option at checkout. Using a map or list of pickup points, customers can select the pickup point where want their shipment to be delivered.

After they select a pickup point, relevant information about the pickup point is displayed, such as opening hours, address details, pickup point name, and price.

If a pickup point is full, then it won't be displayed to customers at checkout until there is room for new shipments.

Your customers need to meet the following requirements to have pickup points as an option during checkout:

• All physical products in the cart are eligible for shipping from one location.
• The fulfillment location has the inventory available to fulfill the entire order.
• An accelerated checkout method isn't chosen by the customer in the first step of the checkout. If your customer pays using Apple Pay, Google Pay, Amazon Pay, or PayPal, then shipping to pickup points isn't available.
• The customer cannot be completing checkout as a B2B customer.

How pickup point zones work (and how they relate to shipping zones)

When you offer pickup points from a fulfillment location, Shopify uses that location’s shipping zones to determine where pickup points are available.

Pickup point zones are in sync with shipping zones

Pickup point “zones” aren’t configured separately. Instead, they’re derived from the shipping zones you’ve set up for the same fulfillment location plus all the regions of the country where the location is based.

That means:

• If a fulfillment location is activated for pickup points, then it inherits the same shipping zones that you’ve set up for that location.
• If you add, remove, or edit shipping zones for that location, your pickup point availability updates to match.

What updates when you change shipping zones

Because pickup point zones mirror shipping zones, changes to shipping zones (such as adding a country/region, removing a zone, or changing which locations ship to a zone) will also change where customers can select pickup points at checkout.

App-managed shipping profiles don’t sync

Pickup points only sync with your managed shipping setup. If your shipping settings are controlled by an app (an “app-managed shipping profile”), then pickup point zones won’t mirror those app-managed zones.

Example

If you activate pickup points for your “Warehouse (NY)” location, then:

• And that location ships to United States and Canada through your shipping zones, then customers in the United States and Canada can view pickup point options where available.
• If you later remove Canada from that location’s shipping zones, then pickup points will no longer be offered for Canadian customers.

Set up shipping to pickup points

You can set up shipping to pickup points for each of your store's eligible locations.

Steps: