Shipping with FedEx on Managed Markets

You can use FedEx International Connect Plus® as a shipping service with Managed Markets.

Considerations for using FedEx with Managed Markets

Review the following consideration before you ship using FedEx:

• FedEx International Connect Plus® supports Delivery Duty Paid (DDP) shipping. With DDP, all duties, taxes, and customs fees are paid upfront, making the delivery process smoother for your customers.
• FedEx packages can't be dropped off at USPS locations. The only shipments that can be delivered to USPS drop-off locations are DHL eCommerce packages.
• FedEx International Connect Plus® doesn't support post office (PO) boxes for origin or destination addresses with Managed Markets. If you need to ship to a PO box, then use DHL eCommerce shipping services.
• The maximum value for a package shipped with FedEx International Connect Plus® is $2,500 USD.
• Depending on the destination, a $7 USD remote area surcharge might apply to your shipment. This is determined by FedEx based on the destination city or postal code, depending on the country. If you're not sure whether a shipment will be subject to this fee, then contact Shopify Support.

Package requirements for FedEx with Managed Markets

FedEx places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.

Oversized packages incur an additional fee of $30 USD. Overweight packages incur an additional fee of $38 USD.

To determine the length and girth of a shipment, add the length, twice the height, and twice the width of the package. For example, a package that's 10 inches long, 20 inches high, and 15 inches wide has a length and girth of 80 inches: (10 + (20 X 2) + (15 X 2) = 80).

Getting your products to FedEx

If you use FedEx with Managed Markets, then you need to drop off your shipment at a FedEx drop-off location or schedule a pickup. You can schedule a pickup with FedEx by telephone or by using the FedEx virtual assistant.

If you have questions regarding your pickup after it's scheduled, then you can contact FedEx for assistance and provide your pickup number.

FedEx pickup considerations

If you have your shipment picked up by FedEx, then review the following considerations before scheduling your pickup:

• Express pickups are available only for shipments under 150 lbs in weight. Shipments over 150 lbs are classified as freight pickups, which might incur additional charges and delays.
• Pickups for FedEx International Connect Plus® shipments must be picked up by an Express driver. If you schedule a pickup and don't specify that you need an Express pickup, then your shipment will be refused or delayed.
• You must provide a valid Managed Markets tracking number for pickup. If you don't provide one, or your tracking number is incorrect, then FedEx charges you for the pickup.
• A $4.00 USD on-call pickup fee applies for shipments that are picked up rather than dropped off at a FedEx drop-off location. This fee is per pickup, not per package. The on-call pickup fee is waived for shippers that already have regularly scheduled pickups.

Schedule a pickup with FedEx

1. Contact FedEx by telephone at 1-800-463-3339 or by clicking Ask FedEx on fedex.com.
2. Make sure to indicate that you need to schedule an Express pickup. Pickups for FedEx International Connect Plus® shipments must be picked up by an Express driver.
3. Answer any additional questions regarding your shipment, and provide your tracking number.
4. Record your pickup number for reference.

Shipping coverage for FedEx with Managed Markets

If a shipment is lost or damaged, then submit a shipping claim in the Shopify admin.

You should submit your claim as soon as you discover that a package was lost or damaged. FedEx must receive notice of a damage claim within 9 months of the shipment date. If the claim is for concealed damage, which is damage discovered only after opening an intact box, then the claim must be reported within 21 days of the shipping date.

Insurance is included when you purchase a shipping label through FedEx. Shipping services that include insurance coverage cover a maximum of $100 USD of combined product value and shipping label cost.

Include the following information in your claim:

• the receiver's phone number
• a screenshot that displays messages from your customer confirming loss or damage of package

For damaged packages, you also need to include the following information:

• a description of the damage
• photos of the damaged package and products