Shopify Knowledge Base
The Shopify Knowledge Base app can help you optimize your business presence across AI shopping platforms and improve customer self-service using automatically generated and customizable store facts.
AI shopping agents are a popular way for customers to discover brands and buy products. Having up-to-date store content and providing answers to Frequently Asked Questions (FAQs) makes it easier for AI shopping agents to find your business, promote your products, and provide the answers customers are looking for.
The Shopify Knowledge Base app works behind the scenes to improve how AI shopping agents understand and represent your business. Your FAQs aren't displayed directly on your storefront - instead, they serve as a trusted data source for AI platforms to generate accurate responses about your store.
You can use the app to make sure your business is represented accurately in AI shopping conversations in the following ways:
- Preview automatically generated facts about your store.
- Review common questions asked by customers.
- Customize or create answers specific to your store.
- Understand AI search performance with the following data:
- The amount of questions coming from AI agents.
- Which questions are being asked by customers and whether AI can answer them.
You can download the Shopify Knowledge Base app from the Shopify App Store.