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Lorena was super helpful! Spocket is amazing and well stocked. I was very impressed with the customer service.
Thank you for the awesome feedback! It is part of our goal to empower you towards success. Please know that you can always reach out to us at support@spocket.co for any concerns! - AJ
Spocket is hands down the best dropshipping app on the web. It's been a big boost for our sales and our customers love the products we get through them. Highly recommend!
Thanks for your awesome feedback! We are so glad to know that you love the app and find it helpful. Feel free to reach out to us if you need assistance. Have a lovely day! - Erwin
I NEVER write reviews but I just had to rave about the customer service I have received from the Spocket staff -- Kim, specifically, is AMAZING!! My customers love the clothes too. A+++
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you — we look forward to working and growing with you!
Best experience has been with Customer Support and responding to a product question right from the start. Prompt with a response and finding a solution to my satisfaction. For the app, easy to search, select and load products.
Our Customer Support team is more than happy to assist! Glad to hear that your initial experience with Spocket has been a good one.
I love using this app for my store! The team is always so helpful and are quick to respond and get you the help that you need. Importing products is so easy and the notifications that products are no longer available help keep my company running smoothly. Processing orders is simple and can usually be done in just a few clicks. I would highly recommend.
Thank you very much! We're happy to know you are loving our app so far. We're always here and ready to help you anytime you need it. We appreciate the kind feedback and recommendation.
I love this app. I'm able to easily find products I love. I can sort to get USA companies. It's also easy to then get the product into my store since they pre-fill so much for you and they make it so easy to understand.
And a big huge plus for me is that I don't have to be concerned about inventory. They track all that and they even show in your store if it's out of stock, etc.
Another great thing is the customer service. They are very fast, very nice, and very helpful.
This app is making me money and that's the biggest plus!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review re-affirms the hard work we put in every day. So thanks for your kind words and we look forward to more business with you!
This app has been amazing for our company. So far everything has shipped rather quickly and had no issues. There are however some companies that charge so much for cost+shipping it equals retail value they have it set at, or sometimes far exceeds. So, have to be very cautious.
Awesome review! Thanks for the advice. It is really helpful to know and be aware of product cost and shipping so that retailers can easily adjust pricing as well. Pricing sometimes do depend on the demand for a certain product but please feel free to reach out to us at support@spocket.co and we'd be happy to relay your feedback to the suppliers too! Thanks you! We appreciate it!
Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.
Thank you for sharing your feedback — we truly appreciate you taking the time to let us know how you feel.
We understand your concern about the number of products marked as "Premium." Our goal is to offer a wide range of high-quality items from reliable suppliers, and Premium products often come with faster shipping, better profit margins, and trusted sourcing, which many of our users look for.
That said, we hear you. Striking the right balance between unique and Premium offerings is something we're continuously working on. Your input helps us make improvements, and we’ve shared your thoughts with our product team for review.
Thanks again for your honest feedback. We’re here if you’d like to discuss further or need help finding high-performing products on your current plan. - Eleanor
I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services.
Thanks for such a bad experience. I do not recommend this APP at all.
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Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo.
Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto
We can definitely assure you that you'll find the best of the best from our roster of US suppliers. Please feel free to drop us a message if you need assistance with your product search. In the meantime, we hope your usage of the app turns out great!
Easy to use! So far we've added 50+ products to our online store. We've made a couple sales and the process is easy.
Our sincerest apologies if you felt that Spocket subscription fees are way too pricey and if you are not able to have the type of experience that other customers are enjoying especially those who have launched successful businesses dropshipping with Spocket.
Should you feel that you are unable to make your business a success due to little product options with us, we would love to hear you out and if can you tell me any item you are hoping to see in the platform but is not there that could have added more impact to your niche? reach out to us at support@spocket.co or chat with us 24/7.
