Reviews (1,149)
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I have been setting up my Shopify store and ZenDrop when I have time in between my full time job and although I am watching videos, I have gotten confused on steps. So I reached to ZenDrop via the chat option and Nina was extremely helpful and shared some great articles and videos. Also asking for a live person was not a hassle at all. I am grateful I reached out and had the pleasure of chatting with Nina.
Thank you so much for sharing your experience, we really appreciate it, especially while you’re balancing a full-time job. We’re glad Nina was able to help and make things clearer for you. Wishing you continued success with your store.
-Zendrop
Problema solucionado luego des esta situacion (Me han cobrado sin siquiera usar la aplicación ) se contactaron conmigo y la atención fue excelente. El dinero reembolsado y mejorías en los planes con condiciones claras para evitar malas experiencias. Lo recomiendo al 100%
Lamentamos mucho la experiencia que has tenido y te pedimos disculpas por las molestias. Ya nos hemos puesto en contacto contigo para conocer mejor tu caso y revisarlo a fondo. Esperamos poder resolver esta situación contigo lo antes posible.
Shiza, Zendrop
I was charged by mistake for something and now I got refund within some days I mailed them for help me to get refund
So glad the team was able to get that sorted out for you! Knowing the refund came through and that reaching out made a difference really means a lot to us. Thanks for sticking with us and for taking the time to share your experience.
- The Zendrop Team
Prices are way to high including shipping
Thank you for your feedback. We understand that pricing is an important consideration. We focus on offering high-quality, better-made products, and each product is priced individually based on its quality and value. I've reached out to learn more about the specific products you were referring to, and I hope you'll give us the opportunity to make this right.
Shiza, Customer Experience Team
Quero contestar a fatura nº 518413249 de kr. 313,75 referente a cobranças da app Zendrop que não utilizei. Demasiada cara para o serviço que presta.
Hi Paulo,
Thank you so much for reaching out, and we sincerely apologize that this is only being addressed now — your review just reflected on our end today, and please know that had it come through sooner, we would have reached out to you immediately.
We completely understand how frustrating it must feel to see a charge for a service you didn't use, and we truly empathize with your concern. That is never the experience we want for our customers.
I wanted to personally let you know that I have already reached out on your behalf to ensure that the invoice is looked into together with you. You won't have to navigate this alone — we're committed to getting this resolved as quickly as possible.
Please check your inbox, and we're looking forward to hearing from you.
— Darlene, Zendrop
Tout vas bien sauf que les prix que vous mettez barrer avant réduction sont fausse donc faut corriger ces erreur
Merci pour votre retour et pour les 4 étoiles! Nous entendons votre remarque concernant l'affichage des prix barrés avant réduction, et c'est exactement le genre de feedback qui nous aide à nous améliorer. Nous sommes heureux que le reste de votre expérience se passe bien.
- The Zendrop Team
so helpful & on top of things! Juan solved my problem quickly so i could continue selling, i was very pleased!
Juan will be so happy to hear this! Getting your problem solved quickly so you could keep selling is exactly the kind of support we aim for. Thanks so much for sharing your experience.
- The Zendrop Team
Great app with excellent customer support!
I've been using Zendrop for my pet accessories store and it's been a fantastic dropshipping solution. The product selection is solid, the interface is easy to navigate, and the integration with Shopify works seamlessly.
What really impressed me was their customer support. I had a billing question about their usage-based pricing (I wasn't familiar with how it worked), and Juan from their support team was incredibly helpful and responsive. They took the time to explain everything clearly and worked with me to resolve the issue quickly and fairly.
The usage-based billing is actually quite flexible once you understand it - you only pay for what you use, which is perfect for growing stores like mine. Just make sure to keep an eye on your linked product count!
Overall, highly recommend Zendrop for anyone looking for a reliable dropshipping app with top-notch support. Thanks to the team for making my experience so positive!
Thanks so much for your kind words! We’re thrilled to hear that Zendrop has been a reliable solution for your store and that our team could help make the experience smooth. We appreciate your support and wish you continued success with your business!
Juan at Zendrop was very helpful. He provided the documentation I was looking for with ease. He was easy to talk to.
Thank you for your review! We’re glad Juan was able to help you quickly and provide the documentation you needed. We truly appreciate your feedback and are happy to hear that your experience was smooth and easy. Wishing you continued success with your business!
Huge shoutout to Jo Anne Larga and the Zendrop support team! I had an unexpected billing issue while setting up my store and accidentally triggered a monthly charge. Jo was incredibly responsive, explained exactly how the billing worked, and processed my full refund the moment it cleared. It is rare to find customer service this efficient and understanding. Highly recommend!
Thank you for your feedback! We’re glad to hear that Jo Anna was able to sort everything out. We truly appreciate your support and are always here to assist you whenever you need us.
– Zendrop
