Domain Accessibility Issues on Certain Devices

[toneandtrends]

Dear Shopify Support Team,

I am experiencing a significant issue with my domain that I need your urgent assistance with. The domain works perfectly on Windows browsers, but it is not accessible on mobile devices and MacBook Safari browsers. Users on these devices are directed to an error page that states: “Sorry, this page is currently unavailable.”

For reference, I purchased the domain from GoDaddy, and it appears to be correctly connected without any errors on my end. Given that the issue is isolated to specific devices and browsers, I am concerned that it may be related to a configuration or compatibility issue within Shopify.

I would greatly appreciate your prompt support in resolving this matter, as it is essential for my business to ensure that the website is accessible to all users across different devices and platforms.

Thank you for your attention to this issue. I look forward to your timely response and resolution.

Best regards,

Abdul Hadi
www.toneandtrends.com
tonentrends@gmail.com

[tim_tairli]

Your domain is not properly configured and does not point to Shopify servers.

[toneandtrends]

Hi Tim,

I’ve reset the domain by disconnecting and reconnecting it, and I’ve attached an image showing that the domain is now connected perfectly. I understand you might have checked during that process and saw the error. Despite this, the issue still persists. Could you please review the connection again to identify any other potential problems?

Thanks for your help!

Best regards,

[tim_tairli]

Oh, now I can see your site (on my Mac). However these changes may need some time to propagate.

[toneandtrends]

Thank you for the update. I appreciate your assistance in checking the site on your Mac.

I understand that propagation might take some time. In the meantime, if there are any additional steps I should follow or any further actions needed on my end, please let me know.

I’ll continue to monitor the site’s accessibility across different devices and browsers and will reach out if any issues persist.

Thanks again for your support!

Best regards,