Login but screen freezes

Shopify Discussion
1

Everytime I enter my password the browser loads to a blank page. I already tried incognito, clearing my cache, and a different browser. Shopify support is non-existent. What do I do!

2

Hey @bisonpaddles ,

If your Shopify admin page is loading as a blank screen after login, even after trying incognito, cache clearing, and a different browser, here are some steps you can try to troubleshoot further:

  1. Check Browser Extensions: Sometimes, browser extensions can interfere with Shopify’s login. Try disabling all extensions, especially ad blockers or VPNs, then reload the page.

  2. Check Your Internet Connection: Ensure you have a stable internet connection. Network instability can sometimes cause incomplete loading.

  3. Try a Different Network: If you have access to another network (like mobile data or a VPN to another region), try logging in from there. This can help rule out any network restrictions on your current connection.

  4. Use Another Device: If possible, try logging in from a different device (such as a mobile phone or tablet) to see if it loads correctly.

  5. Check for Shopify Server Status: Occasionally, Shopify experiences downtime or maintenance, which could affect your ability to log in. You can check Shopify’s status at status.shopify.com.

  6. Clear Shopify’s Local Storage:

    • Open your browser’s Developer Tools (usually by pressing F12 or right-clicking and selecting Inspect).
    • Go to the Application tab, then find Local Storage on the left menu.
    • Locate any items stored by Shopify and delete them. This can sometimes help if there’s a local storage conflict.

If none of these options work, a temporary workaround would be to try the Shopify mobile app to manage your store until the issue is resolved. Let me know if any of these work or if you need more guidance on any steps.

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Rajat Sharma