Shipping confirmation mail issue..pls help

When order is fulfilled manually by me and we add tracking too then fullfillment email is sended by shopify to my customers through email.

But when my dtdc third party courier app fullfill and generate tracking automatically in bulk and fullfill all orders in one go.

In that case shipping email or fullfillment email is not sended to customers by shopify

It not get triggered.

What to do

Hey @Labelamrita

Be sure your courier app is setting [notify_customer](https://shopify.dev/docs/api/admin-rest/2023-10/resources/fulfillment#:~:text=%231001.2).-,notify_customer,-Whether%20the%20customer) to true.