Why are images not loading on my website for first-time visitors?

Technical Q&A
1

Hey there,

For the last few days our website has been with a problem: images don’t load. We haven’t made any change so we assume it has been something on shopify’s end. We’ve been using a theme that does not have support anymore.
We’re currently updating it in but we’d like to keep it running normally in the meantime.

This only happens to people heading to our website for the first time. Whoever has cached versions does not find any problems navigating to any page within our site.

If someone could point us what’s wrong or if there is a fix for it that would be very helpful!

2

Hello,

As it says normaliseHeights isn’t a function. Try adding this code to your theme js file,

(function ($) {
	$.fn.normaliseHeight = function () {
		var h = 0,
			tmp;
		return this.each (function () {
			tmp = $(this).height();
			if (tmp > h) {
				h = tmp;
			}
		}).height (h);
	};
})(jQuery);

make sure it’s declared above the call.

you can hardcode in css, but the hover alt image won’t work.

.doimgfade .productlist .product .imgcont img { opacity: 1 !important; }

hope it helps.