I can’t open code editor on any of the store that my client has. I can view/open the customizer just fine though. I have tried:
Using other browsers (Chrome, Opera GX, Firefox)
Using Incognito from all those browsers
Clearing cache, closing and reopening said browsers
Reset my pc
Reconfiguring my Internet Connection (yes up to this point…)
Whenever I try to open up any code editor in any of the stores, I’m only able to load until the 1st image. After briefly seeing the 1st image, the screen immediately becomes/turns into the 2nd image. 3rd image shows the customizer working fine and well.
Thank you for reaching out to the Community. I’d be happy to provide some assistance with accessing the shops code editor, to ensure this gets resolved.
While you have completed a few troubleshooting steps already, I encourage you to attempt a few more. This will allow us to determine whether or not the issue may be related to a browser error.
The following troubleshooting steps include:
Try Another Device (i.e cell phone, laptop, etc).
Try accessing from the Shopify Mobile App.
Make sure your device is Up To Date.
Try accessing using a different cellular network (i.e not connected to wifi).
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.
Please let me know if you have any other questions or concerns.
Was just about to try this earlier, but I suddenly got access to code editor at almost 24 hours after I initially wasn’t able to. I can no longer confirm whether above suggestions would be a 100% valid solution. I guess waiting is a valid solution though, but for almost 24 hrs is a bit absurd.
