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I love how easy the product import is. You can easily change the name of items, add SEO, and add the product to its corresponding collection.
Thank you for your wonderful feedback! We’re so glad to hear that you find the product import process easy and efficient. Making it simple to customize product details and optimize for SEO is something we strive for. If you have any more suggestions or need assistance, feel free to reach out. Happy Dropshipping! - Eleanor
Spocket has been the best help in launching my store. The platform is easy to use, the product selection is great, and the customer support team is quick and professional. Shipping is fast, especially to the US and EU, and everything integrates perfectly with Shopify. Highly recommended for any serious dropshipper!
Wow! Thank you so much for the amazing feedback! 🌟
We’re so glad Spocket has been a key part of launching your store. It’s great to hear you’re enjoying the ease of use, solid product selection, and seamless Shopify integration. And we’ll be sure to pass your kind words along to our support team they’ll really appreciate it!
Fast shipping and smooth operations are what we aim for, especially for our US and EU customers, so it’s awesome to know it’s making a difference for you. Happy dropshipping!- Eleanor 😊
Most of my sales have been from Spocket suppliers. The selection is large and they always add new vendors. They carry many trendy and popular items.
I have had excellent customer service from their team, especially Eleanor.
We're so glad to hear that you've had an excellent experience with our customer service team! Eleanor is an amazing member of our team, and we're proud to have her representing Spocket. She's always going above and beyond to help our customers, and it's fantastic to hear that she's made a positive impact on your experience. - Erwin
The products on this app are fabulous. There are various suppliers, making it easier to gain access to a variety. The customer service of Sprocket is also great and they answer questions promptly. The app is user friendly and easy to navigate. This app is a game-changer for my business.
Thank you for your amazing review! We're thrilled to hear that you love the variety of products and the support from our customer service team. It’s great to know that you find the app user-friendly and a game-changer for your business. We’re here to help you every step of the way, so if you have any questions or need assistance, don’t hesitate to reach out. Happy Dropshipping! 🌟
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day!
We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
Do not install this app. Even when you sign up for the free version, they will start charging you for a paid version and WILL NOT STOP!! I have been trying for a month to get them to acknowledge that I do not owe them and they keep harassing me.
Do yourself a favor and use a different app.
After the response from the company, I have to add this to my review.
Over the last 2 days I have been called over 10 times by this company. Several of those calls were made before 7:00 in the morning. None of these times did the company leave a message. This type of harassment is exactly why I left the original review. The company can say whatever it wants to about its customer service, but I have experienced the "service" first hand.
My original review stands. Do NOT install this app. If you do, you will regret it.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abby
As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊
I have found that Spocket suppliers have contributed significantly to my sales, thanks to their extensive collection of trendy and popular items, as well as their consistent addition of new vendors. The customer service team, particularly Eleanor, has provided me with exceptional support throughout my experience with their services.Most of my sales have been from Spocket suppliers. The selection is large and they always add new vendors. They carry many trendy and popular items.
I have had excellent customer service from their team, especially Eleanor.
Hi Waveglimpse!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team, especially Eleanor will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Customer Service Department
The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support.
We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described.
We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at support@spocket.co with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need.
Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
I'm relatively new using Spocket but I must say, their platform is fantastic for finding high-quality products for my store. Recently, I encountered a small anomaly with onboarding, causing some delays. I reached out to their customer service team, and I was genuinely impressed by how quickly they jumped into action.
The team was not only professional and courteous but also highly efficient in correcting the issue. They kept me informed throughout the entire process, making sure I had all the details I needed. Within a short time, everything was resolved, and I was able to proceed with no further delays.
It's rare to find such responsive customer service nowadays, and Spocket’s team truly exceeded my expectations. I’m confident knowing that if anything arises, they’ve got my back. Highly recommend the app for both its product offerings and top-tier customer support!
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced with our tech and customer service. Your frustration is completely understandable, especially as a small business trying to get started. We are committed to improving our support processes, and your feedback is invaluable.
I encourage you to reach out directly to our support team at support@spocket.co, and we will prioritize your case to help resolve the issues with your account and explore your cancellation request. Thank you for your patience, and we hope to make this right for you.
