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Spocket has been a game changer for me personally. It has created an ease of identifying and adding products to my Shopify store. As a beginner, Spocket is a must!
Thank you so much for your kind words! We're thrilled to hear that Spocket has made your experience with your Shopify store easier and more enjoyable. It’s great to know that our platform is helping beginners like you find success. If you ever have any questions or need assistance, feel free to reach out. Happy DropShipping! - Eleanor
Spocket is an excellent dropshipping platform, providing access to a wide range of high-quality suppliers. The products are consistently of the highest standard, and shipping is always reliable.
The platform’s intelligent workflow integrates seamlessly with my eShop, making the entire process efficient and straightforward. Spocket’s customer support is exceptional—quick, responsive, and always helpful, ensuring any issues are resolved promptly.
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our platform. It’s fantastic to know that our wide range of high-quality suppliers, reliable shipping, and seamless integration with your eShop have contributed to your satisfaction.
We’re also delighted to hear that you find our customer support to be exceptional. Providing quick, responsive, and helpful service is a priority for us, and your feedback reassures us that we’re on the right track.
Thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. - Eleanor
It has been a great experience. The app is easy to use and works seamlessly with my Shopify store. I have been doing all the research and setup on my own with the help of videos and such. Spocket is the first app I started using when I setup my Shopify store and I couldn't be happier.
Hi there!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we will assist you every step of the way. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
FARE REVIEW of SPOCKET
Things i love about Spocket is that they know the Audience they can focus on:
- US & EU, Winning Products, Temu & Alibaba, Private Label
- they have a good Service. Which hear and solve your issue ASAP.
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But.....
what i don't like about Spocket:
- they call it US & EU, but when i scroll those products. Most of them are for US delivery. Expensive as hell like you can find such prices or even cheaper prices on every online store. So basically you can earn no Profit margin from it.
- They have a category for Temu etc..But for that you have to buy an APP names Alidrop which is also a Paid app so basically they will earn money for Spocket and maybe from Alidrop Affiliate/Partner commission.
- Winning products are very expensive and are very less products available in EU (Germany)
- Their Filter is very Bad. I mean sometimes you choose men clothes and you still get products from Women category, it can be because of UNISEX products but still it is buggy. Sometimes Filter has no affect at all.
- If i use only Aliexpress Feature and i want to import products it imports only half of product description but no Size chart, Not Real Price which shows on Aliexpress.
- In comparision to DSERS, i would say it still has a long way to import Products attributes from Ali express. DSERS makes life a lot easier.
- US & EU Category, Winning Products Category, Temu Category needs MAJOR REVAMP.
- Private Label consists only Cosmetic Products but it needs other product categories too.
- "Compare At Price" is not fully developed because it should be editable like "Sales Price" . Like i want to change all Prices at one click. I type my price in textfield and if i click "Set Compare At Price for all" it should change all. But there is no such button at all.
- AI Feature is PAID which is not good at all. Shopify, Chat gpt, Gemini all those other AIs having FREE versions too so why does SPOCKET charges for AI Feature even though we brought a paid year membership. It should contain all the features they have to offer. NOT FARE !
- They have very less Products than Aliexpress and mostly when you try to import in ur import list you get error that the product cannot be imported for xyz reasons. It is very annoying because you get such error on 75% Products.
SPOCKET needs FOCUS on these bugs, errors, feature requests otherwise i don't thing i will renew my subscription.
Thank you for taking the time to share such detailed feedback — we really appreciate it. We’re glad to hear that you value our focus on the US & EU markets, winning products, private label options, and our customer support.
We also hear your concerns loud and clear. Many of the points you’ve raised, such as product pricing, filter accuracy, category improvements, import errors, and AI feature access, are exactly the areas we’re actively working on improving.
Regarding specific points:
Product availability & pricing: We understand the frustration with limited profit margins and product availability in certain regions. Our team is constantly sourcing more competitive products for US & EU customers, including the EU market.
Filters & import features: We recognize that filters and product import functionality need enhancements. Our development team is working to make these more reliable and comprehensive.
AI & other paid features: We’re reviewing feature accessibility and pricing to ensure our users get maximum value from their subscription.
Private Label & “Compare At Price” features: Your suggestions here are very helpful. We will pass them to our product team as we plan future updates.
We value feedback like yours because it helps us prioritize improvements. We’d love to discuss your experience further and help resolve any current frustrations you may have. You can reach our support team directly at support@spocket.co
Thank you again for your honest review — we are committed to making Spocket better for all our users.- Eleanor
This is one of the best things I have had in a while. They are always ready to help and answer questions. My customers get things on time, and when I feel I made a mistake, they step right in to help me. You should give them a try. Spocket: EU and the USA Dropshipping is the best I have every used. Thanks team.
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Spocket. Our team is dedicated to providing the best support and ensuring everything runs smoothly for you and your customers. Your recommendation means a lot to us, and we’re here to help whenever you need it. Thanks for being a part of our community! - Eleanor
What stands out most about Spocket is its ability to connect businesses with high-quality products from suppliers around the world, while offering fast shipping options through its US/EU supplier network. The user-friendly platform and the variety of products available make it easy to build a successful store, tailored to different niches. Plus, the option for white-labeled products is a game-changer for creating a strong brand identity! It's a fantastic tool for anyone looking to thrive in the world of e-commerce.
Thank you so much for the kind words! We're thrilled to hear that Spocket has been able to help you connect with quality suppliers and build a successful store. We take pride in offering a wide range of products, fast shipping, and the option for white-labeled products to help businesses like yours create a strong brand identity. We're excited to continue supporting your e-commerce journey and can't wait to see all your success! ✨ Happy dropshipping!- Eleanor 😊
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month.
When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely.
I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused.
Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward.
We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service.
We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at support@spocket.co, and a senior member of our team will prioritize your case.
Thank you again for your feedback, it's essential to helping us improve. - Eleanor
Spocket is easy to work through for first time business owners interested in dropshipping. The customer service support and tech team are very helpful and prompt with responses and solutions.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has been easy to navigate for you as a first-time business owner. Our team is dedicated to providing excellent support, and it’s wonderful to know that our customer service and tech team have made a positive impact on your experience. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help you succeed! - Eleanor
3rd class app and developers are not even trying to put any efforts in this app. It takes hours and hours to import products and sometimes no products are even imported. Now I deleted all my products from spocket still I can’t uninstall this app due to an error that says inventory is present in spocket. Don’t waste your time with this app.
We’re sorry to hear about your experience and apologize for the frustration you’ve encountered. Your feedback is important to us, and we take these issues seriously. Please reach out to our support team directly so we can investigate the problem with importing products and the uninstallation issue. We want to ensure that we resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns. - Eleanor
I am new to dropshipping and have alot of questions. Sprocket chat agents always understand my question and gives me the info I need to make my business profitable. I recently reached out because I needed help calculating shipping charges. Not only did Irene answer my questions regarding shipping charges, but also told me about the Aliscraper tool to help me manage my products. Great service!
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're thrilled to hear that our chat support team has been helpful in guiding you through your dropshipping journey. Irene will be especially happy to know she made a positive impact by assisting with shipping calculations and introducing you to the Aliscraper tool!
We’re here to support you every step of the way and are excited to see your business grow. Don’t hesitate to reach out if you ever have more questions, we’re always happy to help!
Wishing you continued success, we're here for you! Happy dropshipping!- Eleanor 😊
